REFUND / POSTPONEMENT POLICY

The following table outlines how the Bureau of Meteorology (BOM) matches these codes with the corresponding weather graphic. Here is our refund/postponement policy. If you have any questions regarding this policy please phone us on 1300 666 559.

Graphic Description Policy
  Any weather You can reschedule / postpone without penalty by noon the business day before your event if you have contacted and discussed your situation with us, by phone. In the unlikely event that we cancel the event then you are eligible for a refund / cancellation or postponement of your choice.
Sunny No refund
Sunny If BOM forecast temperature is over 40c then refund eligible if you notify us by phone, by noon the business day before your event. If the BOM web site confirms the temperature is over 40c on the day of your event, you can postpone or cancel, if you give us 2 hours notice, by phone.
Clear No refund
Partly cloudy No refund
Cloudy No refund
Hazy No refund
Light rain No refund
Windy No refund

Fog No refund

Shower No refund

Rain If BOM forecast is for rain then refund eligible if you notify us by phone, by noon the business day before your event. If BOM web site confirms is raining on the day of your event, you can postpone with a 20% penalty or cancel with a 50% penalty. In both cases you must give us 2 hours notice, by phone

Dusty No refund

Frost No refund
Snow If BOM forecast is for snow then refund eligible if you notify us by phone, by noon the business day before your event. If BOM web site confirms is snowing on the day of your event, you can postpone with a 20% penalty or cancel with a 50% penalty. In both cases you must give us 2 hours notice, by phone

Storm If BOM forecast is for storms then refund eligible if you notify us by phone, by noon the business day before your event. If BOM web site confirms is storming on the day of your event, you can postpone with a 20% penalty or cancel with a 50% penalty. In both cases you must give us 2 hours notice, by phone.

Light shower

No refund.

HOME